Software maintenance and support
Launch is the start of a system’s life, not the end. We keep software secure, fast and up to date for years afterwards — including systems originally built by someone else.
Discuss your projectWhat this covers
Updates and security
Framework, library and server updates applied before they become emergencies.
Monitoring
Uptime, error and performance monitoring with a team that responds when something breaks.
Continued development
New features and improvements on a predictable monthly plan.
Taking over existing systems
Code review, documentation and stabilisation for software whose original developers have moved on.
Signs it is time
- The developer or agency who built your system is no longer available
- Updates have been put off for years and everyone is afraid to start
- Small changes take weeks because nobody understands the code
Frequently asked
Do you support software built by another company?
Yes. We begin with a review of the code and hosting, then agree a support plan based on what we find.
How are support requests handled?
Through an agreed channel with response times set by priority, so urgent issues are handled first.
Is support billed monthly?
Usually, yes — a monthly plan covering monitoring, updates and a block of development time.